Project Overview

Implemented an AI system for personalized guest experiences and targeted marketing, significantly increasing guest satisfaction and boosting repeat bookings for a global hotel chain.

Key Impact

Increased guest satisfaction by 30% and boosted repeat bookings by 25%

Challenges

• Inconsistent guest experiences across different properties
• Low repeat booking rates
• Ineffective marketing campaigns

Our Solution

We developed an AI-powered personalization engine that analyzes guest data from various sources to create detailed guest profiles. This system provides personalized recommendations for services, amenities, and experiences, as well as tailored marketing campaigns.

Results

• Increased guest satisfaction by 30%
• Boosted repeat bookings by 25%
• Improved overall revenue per guest by 20%
• Enhanced operational efficiency in service delivery

Technologies Used